Pay rate range- $40/hr. - $43/hr.
Schedule: Hybrid, 4 days in office. Friday WFH/remote
Job Description:
Top skills: Relationship Builder, Responsiveness, Critical Thinker under pressure
Skills:
Microsoft Office, Word, Excel
Excellent organization and mathematical skills
Familiarity with Windows-based computer programs is a must
Education/Experience:
Bachelor's Degree in business or related field
Experience with payroll processing and wage attachment
10+ years of Experience
KEY RESPONSIBILITIES/REQUIREMENTS:
Position Requirements:
• 5+ years of relevant work experience in customer success, consulting, post-sales technical account management, and similar roles
• 3+ years of experience and familiarity with Android smartphones from an enterprise standpoint, including Mobile Device Management and Client Knox.
• Bachelor's Degree
• Previous Experience in working with complex, multi-divisional, multi-geographical customers
• Project management certification or previous on the job project management skills with ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary
• Excellent problem-solving abilities and ability to communicate clearly, both written and oral
• Excellent presentation skills and ability to speak to multiple audiences (i.e.: executive, business, technical)
• Driven, self-motivated, enthusiastic, and with a "can do” attitude
• Ability to influence decision-making in a rapidly changing environment
• Ability to work cross-functionally in a fast-paced environment
Responsibilities
• Own the ultimate responsibility for the customer's on-boarding, adoption, satisfaction and advocacy across a portfolio of mobile services
• Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive device adoption to ensure they are leveraging the solution to achieve full business value
• Develop a comprehensive understanding of typical business challenges faced by customers
• Serve as a customer advocate in influencing product roadmap and improvements
• Manage customer escalations and issue management and prioritization
• Manage Device Protection programs SC+ for Business Elite+
• Manage performance metrics: CSAT, Renewal rate, Reference-ability, Renewal likelihood, Adoption, Consumption, and Customer Engagement. Identify renewal risk and collaborate with internal teams to remediate
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Partner effectively with other groups within Client, including Sales, Product Management, Legal, and others
• Contribute to the whole unit's success as a team player
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