Job Description
Direct message the job poster from SBH Fashion
- Understand the store target and relay this to the team. Explain how company bonus works.
- Work toward set objectives and feedback regularly to the Head of Retail and MT to ensure their store always has the best chance to achieve optimum results.
- Manage staff uniform and dress code policy
- Encourage dress code compliance following the policy.
- Display and ensure high level of telephone etiquette when using the store phone and able to train others to the same standard.
- Ensure a professional tone is used when using company email addresses.
- Coordinate and monitor the activities of the team.
- Lead by example, creating a professional, fair and inclusive working environment.
- Ensure the protection of confidential information to build trust.
- Create a culture of coaching and feedback.
Store Manager: Greenwich, Connecticut Responsibilities: Leadership - Understand the store target and relay this to the team. Explain how company bonus works.
- Work toward set objectives and feedback regularly to the Head of Retail and MT to ensure their store always has the best chance to achieve optimum results.
- Manage staff uniform and dress code policy
- Encourage dress code compliance following the policy.
- Display and ensure high level of telephone etiquette when using the store phone and able to train others to the same standard.
- Ensure a professional tone is used when using company email addresses.
- Coordinate and monitor the activities of the team.
- Lead by example, creating a professional, fair and inclusive working environment.
- Ensure the protection of confidential information to build trust.
- Create a culture of coaching and feedback.
People Management: - Be the first point of call for all people related issues within your store and loop in the Senior
- People Advisor and Head of Retail for regular support.
- Carry out the first stage interviews with the support of the Talent Acquisition Specialist, and ensure the candidate meet with the Head of Retail for the final stage of the recruitment process.
- Carryout instore onboarding sessions, setting expectations for the first 3 months and welcoming your new starter to the store.
- Ensure the new starter attends the HR onboarding session.
- Carryout regular feedback meetings: 3-month probation reviews, annual appraisals and performance meetings, seeking support from the Senior People Advisor if there is performance issues.
- Create monthly rota effectively to cover both logistics, VM and trading hours.
- Manage staff admin including hours worked against what is recorded in Humanity, ensure regular breaks are taken and casual contractor invoices are correct and submitted in time for payroll.
- Manage staff admin in regard to sickness monitoring, return to work interviews and providing additional and individual support and guidance.
- Keep up to date with company policies and ensure the team are trained in all areas of compliance with the support of the Compliance and Training Coordinator.
- Identify training needs and arrange store training sessions to fill the gaps with the Compliance and Training Coordinator, Senior People Advisor and Head of Retail or any external resources.
- Delegate tasks in an appropriate manner and follow up their execution.
- Follow company procedures to report any maintenance issues in store promptly.
Customer - Be confident in building organic and long-lasting relationships with customers.
- Carryout personal styling sessions with confidence.
- Be aware of the importance of CRM and explain this to the team.
- Promote where possible the omni channel experience.
- Confidently offer solutions to customer queries and complaints following the standards set by the Company. Escalate serious complaints and queries to the Head of Retail and the Customer Care Team.
Product - Ensure high level of product knowledge which can inform merchandising actions, stock movement and replenishment for their location.
- Ensure the store display represents the design intent for each garment with the support of the VM Manager
- Daily stock accuracy and stock room management. Ensure the protection and use of stock is in the best interests of the business.
- Some locations will have the additional support of a stockroom controller.
- Lead the store recall process and monitor, question and be accountable for the accuracy of stock.
System - Adapts easily to system changes and leads these in a positive manner to the store teams.
- Work alongside the Customer Care team and other operational functions to ensure policies and procedures are aligned to ensure the best customer experience is achieved.
- Understand Elucid and continually strive to develop the system and suggest improvements to IT and operations
About You: - Experience in people management in a high volume, fast paced environment (2 years required)
- Commercial understanding of modern luxury
- Confident in Visual Merchandising
- Highly organised and a proactive leader
- Coach, detail oriented and enthusiastic
- Able to provide examples of exceptional results in Retail
- An enthusiasm for store management and Brand leadership
- Team player, communication skills, positive attitude, proactive, can-do mindset
- Able to provide examples of leading by example, developing others and contributing to the success of the company
Salary $100,000 + Bonus Structure
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business Development Industries
Staffing and Recruiting
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Job Tags
Full time, For contractors, Casual work, Trial period, Rotating shift,