Job Description

Tech Valley Talent (TVT) has a hybrid opening for a Salesforce Administrator.

DURATION: 8+ months with possible extension

LOCATION : Albany, NY - 4 days a week remote and 1 day onsite (Wednesdays)

***PLEASE no third parties only W2 or 1099

Seeking a highly qualified and experienced Salesforce Administrator to help with the implementation and support of Force.com-based applications across the organization.

Qualifications

• Certified Salesforce Administrator with Trailhead Badges/Super Badges
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Minimum of 5+ years’ experience administrating Salesforce/force.com products including Service Cloud
• Experience with Marketing Cloud and/or Call Center a plus.
• Experience Managing production updates/releases.
• Understanding of relational databases and data integration tools
• Experience with JIRA a plus.
• Ability to prioritize workstreams simultaneously and deliver results for a fast-paced program.
• Excellent organization and ability to analyze requirements and documents effectively.
• Strong technical understanding of the Salesforce platform along with excellent communication and analytic skills are required
• Excellent communication and analytical skills to engage with business subject matter experts to solve business needs and resolve issues.
• Drive and desire to learn and grow both technical and functional skill sets.

Day to Day Tasks

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
• User support tickets (no after-hours support required)
• Identify and gather requirements from users and stakeholders for small enhancements.
• Salesforce configuration changes, including (but not limited to): Flow, Lightning Experience Sites, Approval Processes, fields, page layouts, record types, custom settings, dashboards and reports.
• Sandbox environment management.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Monitor user adoption.
• User training and creating training materials.
• Documentation in JIRA of issue resolution
• Documentation in JIRA of configuration changes

TVT is an Information Technology (IT) professional business leader providing IT services to the public sector. Our firm is founded on the values of high integrity, trust, honesty, and commitment. We take pride in providing exceptional value to our clients by supplying and delivering the best IT project-based and hourly talent across the nation. We are business partners with many technology solution providers such as IBM, AWS, Google, Microsoft, Oracle, Tableau, Salesforce, and others. Tech Valley Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.

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