Job Description

This position is responsible for creating a fun-filled and exciting gaming experience for our guests while ensuring the security of the Poker tables and all related equipment in their assigned pit area according to department policies and procedures. Primary Duties and Responsibilities include but are not limited to: Responsible for ensuring the security of the Poker tables and all related equipment in their assigned pit area according to department policies and procedures; Assists with the training, scheduling, counseling and supervision of the Poker staff; Ensures the security of the Poker tables and all related equipment and keeps clear lines of communication with the Surveillance Department; Enforces Internal Controls and Commission regulations; Improves the skills of the staff through direct involvement, training, counseling and evaluation of their daily performance; Services guests and employees and handles related issues with composure and professionalism; Greets guests with a smile and friendly welcome and promotes superior guest service. Secondary Duties and Responsibilities: Ensures the accuracy and integrity of the Player Rating System; Keeps abreast of all special events, entertainment and employee activities throughout the property; Provides superior guest service. Minimum Education and Qualifications: High School Diploma or equivalent; Two years of combined supervisory experience in Poker or previous Poker Pit Manager experience in a high volume, complex casino environment; Must be able to read, write and communicate effectively in English. Competencies: Excellent written and verbal communication skills; Excellent organizational and multi-tasking skills and the ability to delegate tasks; Ability to efficiently maintain and supervise multiple games; Knowledgeable of all department policies, procedures, rules and regulations pertaining to the game. Training Requirements: Must attend all appropriate Human Resources Supervisor Training classes; Fully understands all Poker rules in The Poker Rule Book and Poker Policy and Procedure Manual; Fully understands all gaming rules and regulations; Required to attend annual CTR/SARC training and refresher courses; Knowledge of Ascent, EmpowerTime and Manager Self Service systems. Physical Demands and Work Environment: Must be able to bend, stand and stretch for long periods of time; Must be able to work in a casino environment with smoke, low lighting and loud music and noises; Must be able to work in a fast paced environment with frequent interruptions; Must be able to work various shifts and flexible hours. This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

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