Job Description
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
The Manager, Business Analysis will lead a team of analysts focused on sourcing, developing, and delivering comprehensive reports for large business customers. This role will oversee the reporting processes for the TFB-Care East and West Regions, ensuring high-quality, timely, and accurate reporting. In addition, the Manager will be responsible for driving continuous improvements across the broader Customer Reporting team, with an emphasis on optimizing processes and maintaining stringent quality assurance standards.
The Manager will be instrumental in fostering a culture of excellence within the team, encouraging collaboration, innovation, and a commitment to continuous improvement. They will ensure that all reports are delivered on time, meet customer expectations, and align with organizational goals. This role requires a strong leadership presence to guide the team in meeting its objectives and achieving exceptional reporting outcomes for business clients.
Job Responsibilities :
- Interact with various teams across the T-Mobile to provide insights, analysis and recommendations that deliver data-driven, optimized experiences.
- Act as liaison and provide leadership for team and area of responsibility. Provide leadership, direction and coaching on project specific tasks as well as individual professional development. Ability to see, account for, and coach others in the "big picture" as well as the details and to be able to tie initiatives to corporate goals.
Education and Work Experience :
- Bachelor's Degree Data analysis, data science, decision science, similar quantitative fields or equivalent practical experience
- 4-7 years Solving analytical problems using quantitative approaches
- Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.)
- Advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Required)
- Less than 2 years Experience managing a team of analytics or finance professionals (Preferred)
- 2-4 years Experience with Python, R, Go or similar statistics or data science programming language (Preferred)
- Telecommunication experience (Preferred)
Knowledge, Skills and Abilities :
- Problem Solving (Required)
- Data Analysis Exceptional at using wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment. (Required)
- Data Modeling (Required)
- Communication Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner at the executive level and provide decision support, analysis and recommendations that help to drive effective execution of initiatives. (Required)
- Data Storytelling (Required)
- Structured thinking and prioritization (Required)
- Management (Required)
- Reporting or BI (Preferred)
- SQL (Required)
- Wireless (Preferred)
- Up-to-date knowledge of strategic frameworks, industry trends, and datasets to improve company performance (Required)
Licenses and Certifications :
- At least 18 years of age
- Legally authorized to work in the United States
Travel :
Travel Required (Yes/No): No
DOT Regulated :
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $99,700 - $179,800
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser:
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out
. Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Job Tags
Holiday work, Full time, Temporary work, Part time, Work experience placement, Local area, Flexible hours,