Job Description
We’re Squeeze, a feel-good company, from the Founders of Drybar.
A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy!
Benefits & Perks - 100% work from home
- Flexible schedules as well as full-time status at 32 hours per week
- Paid sick leave
- Health benefits and 1-week paid vacation for our employees who work just 32 hours or more
- Nurturing supportive environment no matter where you're at in your career
- Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)
About You - You are experienced in resolving guest issues via email for high-volume B2C technology businesses
- You are technically proficient, a self-starter, and adaptive to change
- You're curious and confident. You have experienceprioritizingmultiple tasks in a fast paced environment
- You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you
- You radiate positivity andinspire trust through teamwork
- Words that describe you include:creative, energetic, and detail-oriented
- You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills
- Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massageexperience for our guests, as well as for you and your future
- You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle
- You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze
Your Responsibilities At Squeeze - Respond to guestvia email, phone, and SMS
- Leverage internal tools to support our Operating Partners and theirteams via Slack
- Expert at all things app-related! The Squeezeexperience is completely digital end-to-end so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, andmore
- Serve as the liaison that connects guest feedback with internal teams such as Shop Managementand the SupportTeam
- Demonstrate expertise in all technologies used to supportguest inquiries
- Identify opportunities to improve the guest experience andinternal processes
Experience Requirements - 2+ years experience working in customer service at a high-volume B2C technology business
- Excellent people skills and a strong focus on customer service
- Strong written and oral communication skills
- Outstanding problem solving and troubleshooting skills
- Able self-starter with the ability to multitask in a dynamic startup environment
- 1+ year Experience working with Zendesk preferred
- Experience working with Zenoti,Klaviyo, and Slack preferred
- Must be able to work weekends
Must live in Tennessee Powered by JazzHR
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Job Tags
Flexible hours, Weekend work,